PristineCleanCo. Form

PRISTINECLEANCO. SERVICE AGREEMENT

Terms & Conditions • Policies • Limited Liability Waiver

This Service Agreement (“Agreement”) is entered into between Pristine Clean Indy LLC d/b/a PristineCleanCo. (“PristineCleanCo.” or “Company”) and the undersigned Client (“Client”). By booking, scheduling, receiving, or authorizing services, Client acknowledges and agrees to be bound by this Agreement.

ORDER OF PRECEDENCE; CONTROLLING TERMS

This Service Agreement, together with the applicable Booking Confirmation and any applicable Exhibit, constitutes the agreement between Pristine Clean Indy LLC d/b/a PristineCleanCo. (“Company”) and Client.

If two provisions appear inconsistent, they shall be interpreted in the following order of precedence:

1. A written, service-specific modification expressly approved by Company management;

2. The applicable service-specific Exhibit;

3. The Booking Confirmation for the applicable appointment, solely as to the selected services, property, scheduled date, estimated service price, estimated labor allocation, and disclosed add-ons;

4. The Master Service Agreement; and

5. The Master Fee Schedule.

A more specific provision controls over a general provision addressing the same subject.

No duplicated, supplemental, or service-specific provision shall be interpreted to eliminate another provision unless it expressly states that it supersedes that provision.

MASTER PAYMENT AUTHORIZATION

By signing this Agreement and providing a payment method to Company or Company's payment processor, Client expressly authorizes Pristine Clean Indy LLC d/b/a PristineCleanCo. to store the payment credential and initiate charges for amounts that become due under this Agreement and the applicable Booking Confirmation.

This authorization includes, when applicable:

Client understands that certain charges cannot reasonably be determined until Company observes the actual condition of the Property, performs the service, determines actual labor time, or reviews service documentation.

Accordingly, Client authorizes Company to calculate and process properly documented variable charges after service when those charges arise under an objectively applicable rate, fee, or pricing method stated in this Agreement, the applicable Exhibit, Fee Schedule, or Booking Confirmation.

Company will maintain commercially reasonable documentation supporting variable charges, which may include time records, photographs, service records, technician notes, communications, invoices, or other records relevant to the charge.

A charge processed after completion of the base service does not constitute an unauthorized transaction solely because the final amount was not known at the time the original estimate was provided.

BILLING QUESTIONS; PAYMENT DISPUTES; CHARGEBACKS

Client acknowledges that charges properly calculated and assessed pursuant to this Agreement, an applicable Exhibit, Booking Confirmation, or authorized Fee Schedule constitute amounts authorized by Client.

If Client believes an invoice or charge contains an error, Client is encouraged to notify Company promptly and provide sufficient information for Company to investigate the matter.

Nothing in this Agreement prohibits Client from exercising any non-waivable rights available under applicable law or applicable payment-network rules.

If a chargeback, payment reversal, or other payment dispute is finally resolved in Company's favor, or the underlying amount otherwise remains legally due, Client remains responsible for the unpaid balance together with any recoverable costs or fees permitted by this Agreement and applicable law.

Company may provide the signed Agreement, Booking Confirmation, invoices, photographs, time records, access records, communications, service documentation, proof of performance, and other relevant records to the applicable payment processor, acquiring bank, card network, issuing bank, collection provider, court, or other entity as reasonably necessary to establish authorization, performance, amount due, or the validity of the transaction.

---

1. Scope of Agreement; Booking Controls

1.1 Scope Controls. Services are performed strictly in accordance with the services, service package(s), add-ons, and notes selected and expressed by Client and confirmed in the Company’s final booking confirmation (including confirmations issued by MioCommerce or other Company scheduling/payment software) (“Booking Confirmation”) that is emailed to The Client. The Client is required to follow all Pre-arrival guidelines and or Guest Checkout expectations attached to booking confirmation or sent via email separately by Company.
1.2 No Oral Modifications. Verbal requests or on-site instructions to cleaners do not modify this Agreement or the Booking Confirmation. All changes must be approved by Company management. Client-requested removal or skipping of areas on the day of service or after team arrival does not reduce the agreed service price. The originally booked scope remains billable in full.

2. Payment Method on File; Master Authorization to Charge

2.1 Payment Method Required. Client must maintain a valid card  on file no later than twenty-four (24) hours before the scheduled appointment. Failure to maintain a valid payment method may result in cancellation or removal from the schedule, and applicable fees remain enforceable.

2.2 Master Authorization to Charge. Client authorizes PristineCleanCo. to charge the payment method on file for all amounts due under this Agreement, including:

• Deposits
• Base service charges (including any additional services requested by the Client prior to arrival)
• Remaining balances
• Add-on and supplemental services necessary to meet the Company’s service standards and service chosen by The Client
• Condition-based charges and scope-based charges
• Extended labor and after-hours labor
• Cancellation, rescheduling, no-show, lockout, standby, and checkout-delay fees
• Processing fees, failed payment fees, and late fees
• Collection costs and legal fees, to the extent permitted by law
• Linen-rental losses, damages, and replacement costs
• Any other fees or adjustments expressly authorized by this Agreement

Any applicable rescheduling fee may, at the Company's sole discretion, be deducted from the Client's deposit. Any remaining deposit balance will be applied to the rescheduled service. Continuation of Service. Client acknowledges that allowing the Company access to the property and permitting the service to continue constitutes acceptance of additional labor and associated charges authorized under this Agreement.

2.3 Post-Service Adjustments Window and Delayed Billing Authority. Client acknowledges that certain charges, including but not limited to condition-based charges, extended labor, after-hours labor, additional services, return-trip fees, material costs, damages, losses, checkout-delay or standby time, and billing corrections, may not be immediately calculable at the conclusion of service. Client expressly authorizes Company to review documentation and process such charges as soon as reasonably practicable when administrative time becomes available. Such charges may be assessed and processed after assessment of total service and if additional documentation, investigation, or internal review is required. Client agrees that the timing of billing shall not waive Company's right to collect amounts otherwise authorized under this Agreement.

2.4 Processor Storage. Payment information is processed by Stripe or another approved processor. Client understands the processor may store payment credentials pursuant to its security and privacy standards.

3. Deposits; Processing Fees; Timing of Charges

3.1 Deposit. A 30% non-refundable deposit is required at booking to secure the service date(s) and is applied toward the total service cost. If Client cancels, reschedules, or fails to proceed for any reason, the deposit is retained as liquidated scheduling damages.

3.2 Base Charge Timing. Client authorizes the Company to process base service charges and/or remaining balances within one (1) to seventy-two (72) hours following service completion, unless otherwise stated in the Booking Confirmation.

3.3 Processing Fee. A 4% payment processing fee applies to electronic card transactions, including deposits, service totals, balances, add-ons, penalties, rescheduling/cancellation fees, lockout/no-show fees, standby fees, after-hours, extended labor, and other amounts due under this Agreement (where not prohibited by law).

4. Payment Failures; Deposit Late Fee; Late Fees

4.1 Deposit Nonpayment. If a required deposit is not received by the stated deadline prior to service, the Client authorizes a one-time $30 deposit late fee to offset administrative costs.

4.2 Late Payment Fee. If any balance remains unpaid more than eight (8) hours after the scheduled collection time stated in the Booking Confirmation or invoice, a $75 late payment fee may be assessed per billing cycle.

4.3 Failed Payment. Any declined, returned, or failed payment attempt may result in a $50 administrative fee per occurrence to offset processing and administrative costs.

5. Chargebacks; Disputes; Collections

5.1 Invalid Chargeback Responsibility. If Client initiates a chargeback, dispute, or payment reversal that is later determined to be invalid, fraudulent, improper, or inconsistent with this Agreement, Client agrees to promptly reimburse the Company for the full reversed amount plus all chargeback/dispute fees assessed by the processor.

5.2 Collections & Legal Fees. If unpaid balances require third-party collection or legal action, Client is responsible for reasonable attorney fees, court costs, filing fees, collection fees, and other amounts permitted by law. These may be added to the outstanding balance.

5.3 Client acknowledges that the Company is not required to obtain additional approval before billing authorized extended labor, condition-based charges, or after-hours rates, as such charges are expressly authorized by this Agreement. As a courtesy, the Company may provide updates regarding projected overages, but failure to provide such updates shall not waive the Client's obligation to pay amounts otherwise authorized herein

6. Cancellation, Rescheduling, No-Show, Lockout, and Access Failure

6.1 Business Hours Notice Rule. A minimum 24 hours’ notice is required to cancel or reschedule without penalty. Notice must be received during business hours (8:00 AM–8:00 PM local). Messages received after hours are deemed received the next business day at 8:00 AM.

6.2 Less Than 24-Hour Cancellation Fee. Cancellations within 24 hours are subject to a cancellation fee equal to 50% of the scheduled service total. 

6.3 Same Day Cancellation Fee. Cancellations made on the day of service is subject to a fee of 100% of the scheduled service total.

6.4 No-Show / Lockout / Inaccessible Property. If the Team arrives and is unable to access the Property due to missing, incorrect, expired, or non-functioning access codes; lockbox issues; alarm system issues; gate access issues; denied entry; disconnected utilities preventing access; unrestrained animals; occupant refusal; or any other circumstance beyond Company's control that prevents commencement of services, and services must be rescheduled after the Team has waited thirty (30) minutes, Client authorizes a charge equal to thirty-five percent (35%) of the scheduled service total plus a fifty-dollar ($150.00) trip fee.

6.4A Delayed Access / Waiting Time Charge. If the Team arrives at the scheduled service time and is unable to begin work due to Client's failure to provide functional access instructions, keys, codes, lockbox information, gate access, or other required entry credentials, Client shall be charged a waiting-time fee of Ninety-Five Dollars ($95.00) per hour, billed in one-hour increments and rounded up to the nearest hour. Waiting time includes time spent contacting Client, occupants, guests, property managers, security personnel, or other third parties to obtain access.

If access is not provided within thirty (30) minutes of arrival, Company may, at its sole discretion, continue waiting at the applicable hourly rate or deem the appointment inaccessible and apply the fees set forth in Section 6.4.

6.4B Multiple Access Attempts. If Company must make more than one trip to the Property due to access-related issues caused by Client, Client shall be responsible for all additional trip fees, waiting fees, and any applicable rescheduling charges.

6.4C Emergency Access Assistance. Time spent communicating with Client, property managers, guests, security personnel, locksmiths, or other third parties to gain access to the Property shall be considered waiting time and billed pursuant to Section 6.4A.

6.4D Schedule Disruption. Client acknowledges that access delays may impact Company's schedule for subsequent appointments. Company reserves the right to reschedule services to the next available opening if access is not provided within thirty (30) minutes of arrival.

6.4E Guest and Short-Term Rental Properties. For vacation rentals, Airbnb properties, furnished rentals, and similar accommodations, Client is solely responsible for ensuring that guest departures occur on time and that the Property is accessible at the scheduled service time. Delays caused by guests remaining in the Property shall be treated as delayed access under Section 6.4A.

6.4F No Reduction of Fees. Access-related delays, lockouts, or rescheduling events caused by Client shall not entitle Client to any discount, refund, or reduction of service fees.

6.4G Abandonment of Appointment. If access cannot be obtained within thirty (30) minutes of the Team's arrival, Company may, at its sole discretion, deem the appointment abandoned, apply the fees described herein, and require the service to be rescheduled.

6.4H Recurring Access Failures. Company reserves the right to terminate recurring service agreements without penalty to Company if access failures occur on two (2) or more occasions within any twelve (12) month period.

6.4I Responsibility for Accurate Access Information. Client is responsible for providing accurate and current access instructions, codes, keys, lockbox combinations, parking information, and any other information necessary for entry. Company shall not be liable for delays, missed services, or additional charges resulting from inaccurate or incomplete information provided by Client.

6.4J Return Trip Fee. If Company is required to leave and subsequently return to the Property due to Client-provided access information being inaccurate, incomplete, unavailable, or due to any other Client-caused delay requiring a second dispatch, Client agrees to pay a Return Trip Fee of Seventy-Five Dollars ($125.00) for a same-day return visit.

If the return visit occurs on a different day or requires a separate route dispatch, Client agrees to pay a Return Trip Fee of One Hundred Twenty-Five Dollars ($125.00).

Return Trip Fees may be charged in addition to waiting fees, lockout fees, cancellation fees, rescheduling fees, or charges for services already performed where applicable under this Agreement.

6.4K Technician Downtime. Any time during the scheduled service in which the Team is unable to continue work due to Client-caused delays, utility interruptions, occupancy conflicts, maintenance activities, vendor access conflicts, or similar circumstances shall be billed at the waiting-time rate set forth in Section 6.4A.

6.4L Parking and Building Access Delays. Client is responsible for providing lawful and practical parking and building access instructions. Time spent locating parking, obtaining access credentials, checking in with security, or resolving building access issues caused by incomplete or inaccurate instructions shall be billed as waiting time under Section 6.4A.

6.4M Utilities Required for Service. Client shall ensure that water, electricity, and any other utilities reasonably necessary to perform the services are available and operational at the time of service. If required utilities are unavailable, Company may discontinue or reschedule services and assess applicable fees under this Section.

6.4N Property Occupancy Interference. Company reserves the right to stop work, leave the Property, or reschedule services if occupants, guests, contractors, pets, or other third parties materially interfere with the Team's ability to safely and efficiently perform the services. Any resulting delays or return visits shall be charged to Client.

6.4O Commercially Reasonable Access Standard. Client acknowledges that all access information, keys, codes, permits, parking instructions, gate credentials, and occupancy arrangements necessary to commence service shall be provided before the scheduled appointment time. Failure to do so constitutes an access failure under this Agreement.

6.5 Deposit + Cancellation Fee Rule (Cumulative). If a cancellation or rescheduling occurs within a penalty window, Client acknowledges the deposit is retained and the applicable cancellation, rescheduling, waiting-time, trip, or access-failure fee is separately assessed and applied. Deposits are not credits toward future services unless expressly approved in writing by Company.

6.5A Deposit Purpose. Client acknowledges that deposits are collected to reserve scheduling capacity, allocate labor resources, and compensate Company for administrative preparation performed before the scheduled service date. Deposits are earned upon receipt and are subject to retention as provided herein.

6.5B No Future Credit. Deposits retained pursuant to this Agreement shall not be applied to future appointments, recurring services, account credits, gift certificates, or any other service unless expressly approved in writing by Company.

6.5C Multiple Changes. Each cancellation or rescheduling request shall be evaluated independently. Repeated cancellations or rescheduling requests may result in additional deposits, prepayment requirements, or refusal of future bookings.

6.5D Charge Authorization. Client authorizes Company to charge any retained deposit, cancellation fee, rescheduling fee, waiting fee, trip fee, return trip fee, access-failure fee, or other authorized charge to any payment method maintained on file.

6.6 Rescheduling Fees (Less Than 24 Hours). Client acknowledges that rescheduling within twenty-four (24) hours causes Company to incur scheduling inefficiencies, labor disruptions, route adjustments, and administrative expenses. The following fees represent a reasonable estimate of such damages and are not penalties:

Up to 2,400 square feet → $100.00 flat

2,401+ square feet → $160.00 flat

6.6A Subsequent Reschedules. Company reserves the right to require a new deposit or full prepayment before confirming any appointment that has been rescheduled more than once.

6.6B Recurring Service Reschedules. For recurring service clients, excessive rescheduling may result in loss of preferred scheduling status, recurring discounts, promotional pricing, guaranteed service windows, or recurring service availability.

6.6C Reschedule Requests; Confirmation of New Service Date

A request to reschedule a scheduled Service Appointment does not constitute an indefinite hold, postponement, or suspension of the appointment. To be considered a completed reschedule, the Client must select and confirm a new Service Appointment date and time that is accepted by PristineCleanCo.

If the Client requests to reschedule but does not select or confirm a replacement Service Appointment within forty-eight (48) hours after PristineCleanCo. requests a new date, or subsequently states that they are not ready, do not wish to reschedule at that time, wish to postpone indefinitely, or otherwise decline to establish a replacement date, the original Service Appointment will be considered canceled by the Client.

Any applicable cancellation fee will be determined based upon the date and time the Client first notified PristineCleanCo. that they could not or would not proceed with the originally scheduled Service Appointment, rather than the date on which PristineCleanCo. administratively closes the appointment as canceled.

If the Client fails to respond within the forty-eight (48) hour confirmation period, PristineCleanCo. may cancel and release the original Service Appointment without further authorization from the Client. Any applicable cancellation fees, non-refundable deposits, processing fees, or other amounts due under this Agreement remain due and may be charged to the Client’s payment method on file as otherwise authorized by this Agreement.

A Service Appointment is not considered successfully rescheduled until a replacement date has been confirmed by both the Client and PristineCleanCo.

6.7 Same-Day Rescheduling. Any request to reschedule made on the day of service, including but not limited to guest delays, access issues, owner-initiated changes, commercial jobs related changes, utility interruptions, or occupancy conflicts, shall be treated as a same-day reschedule and is subject to a fee equal to fifty percent (40%) of the scheduled service total, regardless of whether the service has commenced.

6.7A Technician Dispatch. Once a Team has been dispatched, arrived, or begun travel to the Property, a same-day rescheduling request shall remain subject to the applicable same-day rescheduling fee regardless of the reason for the request, except as otherwise provided in Section 6.9.

6.7B Partial Service Commencement. If any portion of the service has commenced before a same-day rescheduling request is made, Client shall remain responsible for all fees incurred, including labor already performed, in addition to any applicable rescheduling fee.

6.7C Future Availability Not Guaranteed. Company does not guarantee availability for any requested rescheduled date or time. Rescheduled appointments shall be placed on the next available opening that accommodates Company's schedule.

6.8 Fee Priority; No Double Penalty. If more than one cancellation, rescheduling, or access-failure rule could apply to the same missed appointment, Company shall determine, in its reasonable discretion, which fee provision most accurately reflects the operational impact caused by the event. Company will apply the highest applicable single fee unless a clause expressly states fees are cumulative.

6.8A Cumulative Exceptions. Notwithstanding Section 6.8, waiting fees, trip fees, return trip fees, deposits, access-failure fees, charges for services already performed, and administrative charges may be assessed in addition to any cancellation or rescheduling fee where expressly authorized by this Agreement.

6.8B Administrative Costs. Nothing in this Section shall prevent Company from recovering payment processing fees, returned-payment fees, chargeback fees, collection costs, attorney fees where permitted by law, court costs, or other amounts expressly authorized under this Agreement.

6.9 Verified Emergencies. In verified emergencies, including illness, injury, death in the immediate family, severe weather events, or other circumstances reasonably beyond Client's control, fees may be adjusted at management's sole and reasonable discretion. Repeated late changes may result in loss of recurring booking privileges or discounts.

6.9A Documentation Requirement. Company may require reasonable documentation supporting any claimed emergency before considering a fee reduction, waiver, credit, or rescheduling accommodation.

6.9B No Automatic Waiver. Emergencies do not automatically excuse cancellation fees, rescheduling fees, waiting fees, trip fees, access-failure fees, or other charges. Any adjustment, waiver, credit, or refund shall be granted solely at Company's discretion.

6.9C Pattern of Emergencies. Repeated emergency-based cancellation or rescheduling requests may be treated as excessive scheduling disruptions regardless of documentation provided.

6.9D Goodwill Exception. Any fee waiver, credit, refund, or accommodation granted by Company on one occasion shall not constitute a waiver of Company's rights and shall not obligate Company to grant similar accommodations in future situations.

---

7. Holiday Surcharge Policy

Services scheduled on designated holidays may be subject to a Holiday Surcharge due to increased labor costs, limited availability, and premium staffing requirements. Any applicable Holiday Surcharge shall be added to the Estimated Service Price and become part of the Total Scheduled Service Price.

Tier 1 – Premium Holidays
Services scheduled on the following holidays may incur a surcharge of 50% of the Total Service Price:

• Thanksgiving Day
• Christmas Day
• New Year's Day
• Christmas Eve (beginning at 12:00 PM local time)
• New Year's Eve (beginning at 12:00 PM local time)

Tier 2 – Major Holidays
Services scheduled on the following holidays may incur a surcharge of 35% of the Total Service Price:

• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Easter Sunday
• Veterans Day

The applicable surcharge percentage shall be determined by the Company based on staffing availability, service demand, scheduling requirements, and operational considerations. The surcharge amount will be disclosed prior to service confirmation whenever reasonably practicable.

For purposes of calculating cancellation fees, rescheduling fees, lockout fees, no-access fees, or any other percentage-based charge under this Agreement, the Total Scheduled Service Price, including any applicable Holiday Surcharge, shall be used as the basis for calculation. Holiday Surcharges are non-refundable in the event of same-day cancellation or rescheduling by the Client.

7a. Holiday Surcharge and Fee Calculation

Services scheduled on recognized holidays may be subject to a Holiday Surcharge. Any applicable Holiday Surcharge will be added to the quoted Service Price and shall become part of the total Service Price for the scheduled service.

If the Client cancels, reschedules, or otherwise fails to make the property available for service, all applicable cancellation fees, rescheduling fees, lockout fees, or other charges shall be calculated using the total Service Price, including any Holiday Surcharge. The removal of a Holiday Surcharge due to cancellation or rescheduling shall be at the sole discretion of the Company.

For same-day cancellations or rescheduling requests made on the scheduled service date, including services scheduled on holidays, the Client shall remain responsible for all applicable fees based on the total Service Price in effect at the time of cancellation or rescheduling, including any Holiday Surcharge.

8. Extended Labor; Arrival times; Condition-Based Charges; After-Hours Rates

8.1 Estimates Are Not Guarantees. All service durations and arrival windows are good-faith estimates only and not guarantees. All pricing provided for first-time, initial or recurring services is an estimate only, based on information provided by the Client and observable conditions at the time of booking. Final pricing may be adjusted upon completion of the service if actual conditions, time, labor, or scope materially differ from the estimate. Client authorizes PristineCleanCo. to charge the final adjusted amount in accordance with this Agreement. Estimated price includes up to hours estimated in booking confirmation email of service based on standard conditions.Additional labor hours beyond this time will be billed per the service agreement.

8.1(a) 1-Hour Arrival Window. The Company will provide an estimated one (1) hour arrival window for scheduled services unless otherwise stated in the Booking Confirmation. Arrival windows are good-faith estimates only and are not guaranteed. Actual arrival may vary due to traffic, weather, prior service conditions, access issues, staffing changes, safety concerns, or other operational factors. Reasonable delays shall not constitute a breach of this Agreement and do not entitle Client to cancellation, refund, discount, or nonpayment.

8.2 Extended Labor Authorization (Per Hour / Per Team)

When actual property conditions, workload, project requirements, occupancy conditions, undisclosed scope, or other circumstances require labor beyond the estimated service duration, Client authorizes Pristine Clean Indy LLC d/b/a Pristine Clean Co. ("Company") to assess and charge extended labor, billed in one (1) hour increments per Team (rounded up), at the following rates: 

Moderate Conditions: $95.00 per hour per Team

Heavy Conditions: $165.00 per hour per Team

Extreme or Restoration-Level Conditions: $195.00 per hour per Team

Extended labor rates apply to all services provided by Company, including but not limited to:

• Routine residential cleaning;

• Recurring cleaning services;

• Deep cleaning services;

• Initial cleaning services;

• Move-in and move-out cleaning;

• Commercial cleaning;

• Office cleaning;

• Retail cleaning;

• Medical and healthcare facility cleaning;

• Industrial and warehouse cleaning;

• Restaurant and food-service cleaning;

• Janitorial services;

• Common area and multi-unit property cleaning;

• Airbnb, vacation rental, and turnover services;

• Same-day turnover services;

• Post-construction and post-renovation cleaning;

• New construction final cleans;

• Remodel and renovation cleanup;

• Fine dust removal and multiple-pass cleaning;

• Property reset and restoration-level cleaning;

• Heavy buildup and neglected property cleaning;

• Trash removal and excessive waste handling;

• Organization and preparation labor;

• Event cleanup and post-party cleanup;

• Real estate listing preparation;

• Foreclosure and vacancy cleaning;

• Tenant turnover services;

• Garage cleaning;

• Carpet restoration and specialty floor care;

• Pressure washing and exterior cleaning services;

• Window cleaning;

• Hot tub and spa maintenance;

• Linen processing and laundry services;

• Off-site laundry services;

• Restocking and inventory services;

• Supply procurement services;

• Furniture resetting and staging;

• High-touch disinfection and sanitation services;

• Pet-related cleaning and odor treatment;

• Smoke residue cleaning;

• Mold surface cleaning (non-hazardous);

• Specialty cleaning projects;

• Multi-day projects;

• Emergency services;

• Rush services;

• Holiday services;

• After-hours services; and

• Any additional labor, service, procedure, task, preparation, setup, breakdown, or work reasonably necessary to complete the requested services or achieve Company standards.

Extended labor may result from, including but not limited to:

• Undisclosed conditions;

• Scope expansion;

• Excessive buildup;

• Heavy grease, soap scum, or mineral deposits;

• Construction dust and debris;

• Contractor interference;

• Occupant interference;

• Access delays;

• Utility interruptions;

• Multiple passes required to achieve Company standards;

• Additional client requests;

• Excessive trash or debris;

• Furniture movement;

• Staging and organization;

• Laundry delays;

• Supply shortages;

• Parking and building access restrictions;

• Weather conditions;

• Safety concerns; or

• Any other condition increasing labor requirements beyond those reasonably anticipated during quoting.

Client acknowledges and agrees that all estimates are good-faith estimates only and are not fixed-price guarantees. Extended labor charges are separate from and in addition to condition-based charges, after-hours charges, restoration-level cleaning charges, specialty service fees, return-trip fees, rush-service fees, material costs, supply charges, and any other amounts authorized under this Agreement. Such charges compensate Company for additional time and are not considered duplicate billing.

PristineCleanCo. calculates estimates using the service type The Client purchases, the property size, and condition based on the information provided by The Client. That price includes a set amount of labor time. If the property takes longer due to condition or undisclosed factors, extended labor is billed hourly at the condition-based rate plus any additional services needing performed to bring areas to PristineCleanCo standards. Team size and arrival times may vary.

8.3 After-Hours (Past 8:00 PM). If service continues beyond 8:00 PM due to condition, scope, access delays, Client requests, safety, or operational necessity, Client authorizes after-hours rates billed in 1-hour increments per cleaner (rounded up):

• 8:01 PM–10:00 PM: $150/hr per Team
• After 10:00 PM: $200/hr perTeam
  Applicable Rate Rule: The higher of the after-hours rate or the condition tier applies for those hours.

8.4 No Guarantee of Completion After Hours. The Company may pause/reschedule/discontinue service once 8PM is in effect; work completed remains billable.

8.5 Condition-Based Charges (Flat Fees). The Company may assess additional condition-based charges when conditions exceed standard or deep-clean scope (examples: heavy pet hair, grease buildup, hazardous debris, party cleanup, etc.). These charges are assessed based on time/risk/material impact and may be supported by photo documentation. Client gives full authorization to perform services additional to the quoted service in order to meet company standards. Extended labour hours are applied in additional to any additional services needing performed that exceed the quoted service. Client acknowledges that pricing is based on the condition of the property as represented prior to service. If the property is found to have mild, moderate, heavy, or extreme buildup, neglect, or conditions requiring additional time, labor, materials, or specialized cleaning methods, the service may exceed the scope of a standard or quoted deep clean.

Client agrees that additional charges may apply, including but not limited to extended labor hours, condition-based surcharges, or restoration-level cleaning, and that such charges are not subject to discounts or promotions applied to the base service. If projected additional charges exceed 50% of the original estimate, Company may notify Client and obtain verbal, text, or written authorization before continuing, except where immediate action is necessary to complete work already in progress.

Client understands that cleaning results may be limited by factors including permanent staining, surface damage, wear, or long-term neglect, and releases the service provider from responsibility for conditions that cannot be improved through professional cleaning alone.

By authorizing service, Client agrees not to dispute charges that are consistent with the terms of this Agreement and supported by service documentation.

8.6 Separate, Non-Duplicative Charges. Client agrees that:

• Condition-based charges compensate for materials/risk/setup and special handling; and
• Extended labor/after-hours charges compensate for additional time.
  When both occur, both may apply and are not considered duplicate billing.

8.7 ADD-ON SERVICES, LINEN PROCESSING & TIME-BASED ADJUSTMENTS CLAUSE

Add-On & Supplemental Services

Client acknowledges that services requested beyond the standard scope of the selected cleaning package, including but not limited to additional beds, linen services, hot tub maintenance, restocking, or other supplemental tasks, are considered add-on services and will be billed separately at the Company’s current rates.

Additional Bed Servicing

Additional beds not included in the original booking scope are billed at a flat rate per bed. This fee covers stripping, making, linen handling, and standard turnover preparation.
This charge is a task-based fee and is not considered hourly labor.

---

On-Site Linen Processing (Washer/Dryer Use)

If linens are processed on-site using the property’s washer and dryer, a flat Linen Processing Fee may be applied per service or per load. This fee covers handling, coordination, machine usage, and standard processing time under normal turnover conditions.

---

Laundry Delays & Extended Time

Client acknowledges that on-site laundry may extend the duration of service due to wash/dry cycles, limited machine capacity, or turnover timing constraints.

If linen processing, drying delays, or any laundry-related factors cause the service to exceed the originally estimated service duration, such additional time will be billed as extended labor in accordance with Section 8 (Extended Labor; After-Hours Rates).

Extended labor includes, but is not limited to:

• Waiting for laundry cycles to complete
• Returning to the property to complete linen setup
• Delays impacting service completion or team availability

---

Separation of Charges (Non-Duplicative Billing)

Client agrees that:

• Add-on service fees (such as additional beds or linen processing) compensate for task-based services, and
• Extended labor charges compensate for time beyond the estimated service window

These charges are separate and may both apply when applicable. They are not considered duplicate billing.

---

After-Hours Impact

If laundry delays or extended service time cause work to continue beyond standard operating hours (after 8:00 PM), applicable after-hours labor rates will apply in accordance with this Agreement.

9. Access, Utilities, and Property Readiness

9.1 Utilities Required. Client must provide safe access to power, water, and climate control (minimum 69 degrees). Failure may result in refusal or additional charges ($100–$200) based on impact.

9.2 Hazardous Conditions. Urine/feces, mold, pests, biohazards, or other hazards may result in refusal and a $100 trip fee. If management approves work in hazardous conditions, an additional $160–$350 hazardous-service fee may apply.

10. Pre-Arrival Guide; Client Preparation Duties

Client agrees to follow the Pre-Arrival requirements, including clearing surfaces, removing all trash and personal items from all areas, providing access codes, securing pets, and ensuring rooms are accessible. Excess clutter may cause skipped areas without refund.

Walkthrough Request: If Client is present, a brief walkthrough is requested at arrival to confirm areas and avoid zones.

11. Satisfaction / Re-Clean Policy (No Refunds)

11.1 No Refunds. Refunds are not provided after services are rendered.

11.2 Claim Window. Client must notify the Company within 24 hours of completion with clear photo/video evidence.

11.3 Approved Remedy. If a valid claim is approved, Company will provide a one-time re-clean of specifically affected areas only. Re-cleans must be scheduled within 48 hours of approval, subject to availability, and the property must remain in the same condition as at completion.

11.4 Non-Qualifying Claims. Includes stains, grout discoloration, mineral buildup, mold/rust, wear-and-tear, post-service dirt/traffic, clutter-blocked areas, unrealistic expectations, or issues outside scope.

12. Liability; Damage; Valuables; Specialty Surfaces

12.1 Pre-Existing Damage. Company is not responsible for pre-existing damage, unstable fixtures, or wear-and-tear revealed during normal cleaning.

12.2 Specialty Surfaces. If Client requires specialty products (marble, natural stone, brass, etc.), Client must provide them prior to service; otherwise Company may use standard professional products and Client assumes associated risks.

12.3 Valuables. Company is not responsible for lost/misplaced valuables. Client must secure cash, jewelry, electronics, medications, firearms, and important documents.

12.4 Photos/Documentation. Company may take before/after photos for documentation, quality control, and liability protection.

13. Non-Solicitation & Confidentiality

Client agrees not to solicit, hire, or engage Company staff/contractors for private work outside the Company for twenty-four (24) months after services. Client agrees $2,000 is a reasonable estimate of damages and not a penalty.

14. Reviews & Communications

14.1 Good-Faith Resolution. Client agrees to contact management first to allow investigation and resolution.

14.2 No Restriction on Honest Reviews. Nothing in this Agreement restricts lawful, honest consumer opinions. However, knowingly false or fabricated statements may give rise to remedies under applicable law.

15. Short-Term Rental (STR) Addendum

If Client uses services for Airbnb/VRBO/STR turnover operations, the STR-specific fees, readiness rules, checkout delay/standby time, linen requirements, inventory/restocking, and related charges disclosed in the Company’s STR pricing schedule or Booking Confirmation apply and are incorporated by reference. If STR terms conflict with general terms, STR terms control for STR services.

16. Company Right to Reschedule / Refuse Service / Pre-Arrival Preparation

Company may cancel, pause, or reschedule when reasonably necessary to protect staff safety, service quality, or operational integrity (e.g., hazards, inaccurate booking details, access denial, staffing emergencies, equipment failure). If rescheduling is due to Client actions or property conditions, applicable fees may apply. Client agrees to follow all pre-arrival instructions and preparation guidelines provided prior to the scheduled service. Failure to comply with these instructions (including, but not limited to, lack of access, unsecured pets, excessive clutter, utilities not available, or restricted work areas) may prevent the cleaning team from performing services in the affected areas.

In such cases, the cleaning team reserves the right to skip any impacted areas at their discretion. No refunds, discounts, or re-cleans will be issued for skipped areas resulting from noncompliance with pre-arrival requirements.

If service cannot be completed as scheduled due to failure to follow pre-arrival guidelines, the Client agrees to pay:

• A Rescheduling Fee depending on square footage
• A $60 trip fee, plus
• An additional service charge ranging from $89–$300, depending on the number and type of areas the Client is requesting to be serviced or rescheduled.

PRE-ARRIVAL REQUIREMENTS FOR CLIENT

Upon our Team’s arrival, we kindly ask that you provide a brief walkthrough of your home to confirm the areas to be cleaned based on your initial consultation. While our management team communicates detailed instructions to our cleaners (e.g., “Master Suites on main level”), a quick in-person walkthrough ensures alignment, clarifies expectations, and helps us deliver the highest standard of service without delays.To help us work efficiently and achieve optimal results, please prepare your home as follows prior to arrival:

Linens & Laundry

By signing this agreement, the Client acknowledges and accepts responsibility for ensuring the property is ready for service and understands that all applicable fees will apply.

 

Turnover Laundry, Service Time & Additional Charges

Turnover service includes up to the hours expressed to Client on quote and bookings of service time unless otherwise specified in the Client’s booking. During this time, the Team prioritizes cleaning the property, preparing beds with available fresh linens, restocking supplies, and preparing linens for operational use, including folding and organizing.

Completion of all laundry within the allotted time is not guaranteed and depends on laundry volume, available equipment, and washing and drying cycle times. If laundry cannot be completed within the scheduled service time, the Client will be notified so arrangements can be made for the remaining laundry.

Additional time required to complete laundry is billed at $85 per hour, subject to the Client’s approval. If laundry routinely exceeds the allotted time, the Company and Client will review the service duration and pricing and agree to any adjustments for future turnovers.

Additional washer and dryer capacity may help improve completion times but does not guarantee that all laundry can be completed within the allotted service window.

17. Policy Updates; Notice

Company may update policies from time to time. Material changes will be provided by email/text/phone/mail. Continued booking after notice constitutes acceptance.

18. Entire Agreement; Severability; Governing Law

This Agreement and the Booking Confirmation constitute the entire agreement. If any provision is unenforceable, the remainder remains effective. Governing law is the State of Indiana.

19. Incorporation of Exhibits

The following exhibits are attached to and incorporated into this Service Agreement by reference as if fully set forth herein. In the event of a conflict, the terms of this Service Agreement shall control unless the applicable Exhibit expressly states otherwise. Each Exhibit may be executed electronically or acknowledged through booking, payment, or continued service.

EXHIBIT A

SHORT-TERM RENTAL (STR) SERVICE ADDENDUM

(Airbnb / VRBO / Furnished Rental Turnover Services)

This Short-Term Rental Service Addendum (“STR Addendum”) is incorporated into and governed by the PristineCleanCo. Service Agreement (“Master Agreement”). In the event of a conflict, this STR Addendum controls only for STR services.

1. STR Services & Scheduling

1.1 STR services are time-sensitive and scheduled based on the earliest availability following guest checkout. Arrival times are estimates only and not guarantees.

1.2 PristineCleanCo. is not responsible for delays caused by guest checkout issues, access denial, property condition, or undisclosed scope.

1.3 Client is responsible for ensuring that all guests, occupants, or invitees comply with PristineCleanCo.’s guest checkout requirements.

2. Guest Checkout Delay & Standby Fees

If guests fail to vacate by the scheduled checkout time and cleaners must wait, stage nearby, or return later, Client authorizes:

• $50 per hour per cleaner (standby or waiting time)
• Billed in 1-hour increments (rounded up)

If delays cause:

• after-hours work → after-hours rates apply
• job overlap or rescheduling → rescheduling fees apply
• extended labor → extended labor rates apply

Client accepts full responsibility for guest-caused delays.

3. Same-Day Turnover Fees

Applied when STR cleaning is required same-day:

• 1–3 Beds / 1–2 Baths: $50
• 4–5 Beds / 1–4 Baths: $85
• 6+ Beds / 4+ Baths: $115+

5. Property Condition & Heavy Clean Fee

STR turnovers assume mild condition. Excessive mess for which includ but are not limited to excessive dishes, excessive trash, results in:

• Heavy Clean Fee: $55–$120
• Extended labor billed separately if required

Guest damages are documented but remain Client’s responsibility.

6. Linen & Inventory Standards

Client must maintain:

• 3 full linen sets per bed
• 2 towel sets per guest capacity

Failure to meet linen standards may result in service delays or additional charges.

7. Long-Stay Cleaning Fee (6+ Nights)

A $80–$300 fee applies based on size and bed count.

8. Inventory & Restocking

Restocking is available upon request. Supplies must be:

• Provided by Client or
• Purchased by PristineCleanCo. and reimbursed

9. Offsite Laundry & Linen Service Clause

9a. Offsite Laundry Authorization
Client acknowledges and agrees that linens, including but not limited to bedding and towels, may be removed from the property and processed offsite at the sole discretion of the Company when necessary to complete services efficiently, maintain quality standards, or meet turnover deadlines. Client agrees to the additional 

---

9b. Same-Day Turnover Requirement
In the event of a same-day turnover (guest departure and arrival on the same day), Client agrees that all required linens may be processed offsite to ensure timely completion.

All applicable laundry quantities will be rounded up and billed according to the Company’s bundle pricing structure outlined below.

---

9c. Bedding Pricing (Per Set)
(Includes fitted sheet, flat sheet, and pillowcases)

• Twin Set — $10 (up to 1 set)
• Full/Queen Set — $14 (up to 1 set)
• King Set — $18 (up to 1 set)

➕ Duvet Cover / Comforter: +$8–$15 (up to 1 item)

9d. Towel Bundle Pricing (Primary Billing Method)

Basic Bundle — $25
(Up to: 8 bath towels, 6 hand towels, 6 washcloths)

Standard Bundle — $40
(Up to: 12 bath towels, 10 hand towels, 10 washcloths)

Large Bundle — $55
(Up to: 18 bath towels, 12 hand towels, 12 washcloths)

Client agrees that quantities exceeding bundle limits will be rounded up to the next bundle tier.

---

9e. Per-Item Towel Pricing (If Not Bundled)
At Company discretion, or for partial quantities:

• Bath Towel — $2.25 each (up to 1 towel)
• Hand Towel — $1.25 each (up to 1 towel)
• Washcloth — $0.75 each (up to 1 cloth)

---

9f. Mixed Linen Load Pricing (Alternative Method)

• Small Load — $20 (up to 1 washer load)
• Medium Load — $35 (up to 2 washer loads)
• Large Load — $50–$65 (up to 3+ loads)

Company reserves the right to select the most appropriate pricing method (bundle, per-item, or per-load) based on efficiency and volume.

---

9g. Delivery Fee (Mandatory)
A $50 delivery fee shall be applied to all offsite laundry services.

Client acknowledges and agrees that this fee:

• Applies to each instance of offsite laundry service
• Remains in effect regardless of whether the Company is returning to the property for additional cleaning or turnover services
• Covers transportation, handling, scheduling, and logistics

---

9h. Turnaround & Handling
Company agrees to return all laundered linens in clean, folded, and turnover-ready condition within a commercially reasonable timeframe.

---

9i. Condition of Linens
Client acknowledges that excessively soiled items (including but not limited to heavy stains, pet hair, sand, or debris) may require additional processing and may incur additional fees at the Company’s discretion.

---

10. Acceptance of Terms
By engaging services, Client agrees to all terms outlined in this clause and authorizes the Company to proceed with offsite laundry services as needed without prior approval.

9. STR Acknowledgment

Client acknowledges STR services are variable, guest-dependent, and subject to additional charges due to guest behavior, delays, or condition variance.

EXHIBIT B

HOT TUB CLEANING & MAINTENANCE WAIVER

This Hot Tub Waiver (“Waiver”) is incorporated into the Master Agreement.

1. Scope of Services

Services may include:

• Chemical balancing
• Debris removal
• Drain/refill
• Jet purge
• Filter cleaning/replacement
• Photo documentation

Services are maintenance-only and not mechanical repair.

2. Chemical Exposure & Assumption of Risk

Client acknowledges:

• Chemical sanitizers are required
• Water chemistry may fluctuate due to guest use, weather, or equipment
• PristineCleanCo. is not responsible for guest reactions or misuse

3. Pre-Existing Conditions

PristineCleanCo. is not liable for:

• Cracks, leaks, worn components
• Faulty heaters, pumps, electrical systems
• Old or damaged covers, filters, or jets

4. Client Misuse

No liability for damage caused by:

• Guest misuse
• Glassware
• Oils, lotions, alcohol
• Missing covers or tampering

5. Access & Utilities

Client must provide:

• Safe access
• Functional water/electrical supply
• Clear workspace

Missed access may result in a service fee.

6. Weather & Temperature Limitations

Extreme weather may impact service quality or timing.

7. Liability Release

To the fullest extent permitted by law, Client releases PristineCleanCo. from claims related to:

• Chemical exposure
• Slip/fall incidents
• Water clarity duration
• Equipment failure
• Damages
• Guest misuse

Liability shall not exceed the cost of the service performed.

Return Trip Following Required Hot Tub Repairs

If Pristine Clean Co. determines that a hot tub cannot be safely or properly serviced due to a mechanical failure, leak, equipment malfunction, or other condition requiring repair before cleaning can continue, the Company may suspend or discontinue the service until the necessary repairs have been completed.

The Client's original payment for the cleaning service will remain credited toward completion of the originally authorized service. However, because an additional appointment, travel, scheduling, and labor allocation are required to return after repairs are completed, the Client agrees to pay a non-refundable Return Trip Service Call Fee of $85 for each return visit required to complete the originally scheduled service.

The $85 Return Trip Service Call Fee covers travel, scheduling, and dispatch costs only and does not include additional labor, restoration services, chemicals, condition-based charges, or any other services that may be necessary if the hot tub's condition has changed since the original visit. Any additional work beyond the original scope will be reviewed with the Client and billed in accordance with this Agreement.

This fee does not apply when the return visit is required solely due to an error or omission by Pristine Clean Co.

EXHIBIT C

TOWEL & BED LINEN RENTAL PROGRAM AGREEMENT

This Agreement governs optional linen rental services and is incorporated into the Master Agreement.

1. Ownership & Use

All rental linens remain exclusive property of PristineCleanCo.
Linens may not be removed, transferred, or stored off-site.

2. Professional Rotation

Linens are professionally laundered, inspected, rotated, and replaced per Company standards.

3. Pricing & Minimums

Pricing and minimums are outlined in the approved quote or pricing schedule and apply per turnover regardless of usage level.

4. Loss, Damage & Replacement

Client authorizes charges for:

• Missing or stolen linens
• Permanent stains, bleach damage, burns, tears
• Biohazard contamination or pet damage

Replacement charged at current replacement cost plus handling.

5. Program Changes

Client may discontinue with written notice. Outstanding fees remain due.

6. Authorization to Charge

Client authorizes automatic billing for rental fees, replacements, losses, and damages.

EXHIBIT D

POWER WASHING, GARAGE CLEANING & CARPET RESTORATION WAIVER

This Exhibit applies to specialty services and is incorporated into the Master Agreement.

1. Scope & Limitations

Services are surface-level cleaning only. Results depend on condition, material age, and exposure.

2. No Restoration Guarantee

PristineCleanCo. does not guarantee:

• Full stain removal
• Odor elimination
• Color restoration
• Structural repair

3. Pre-Existing Damage Disclosure

Service may reveal:

• Cracks, peeling paint, etching
• Worn sealant
• Fading or discoloration

Client accepts risk of exposure of existing defects.

4. Carpet & Upholstery

Carpet restoration improves condition only. Severe staining, pet damage, or odors may not be fully removable.

5. Safety & Access

Client must provide safe access and clear work areas. Unsafe conditions may result in refusal or rescheduling.

6. Liability Limitation

Liability is limited to the cost of the service performed, except for gross negligence or willful misconduct.

Master Fee Determination & Final Charges Authority Clause

To protect scheduling integrity, operational stability, and fair allocation of company resources, the following master provision applies to all services, appointments, and scheduling interactions:

1. Company Authority to Determine Applicable Fees

The Company reserves the exclusive right to review each scheduling event, cancellation, reschedule request, no-show, access failure, or service disruption and determine which policy provisions apply based on the specific facts and timing of the situation.

2. Final Charge Determination

Client acknowledges that when multiple scheduling, cancellation, access, or service-related policy provisions could apply, the Company shall determine the final applicable charges in accordance with its policies, including but not limited to:

• Late rescheduling fees
• Same-day rescheduling fees
• Cancellation fees
• No-show or inaccessible property fees
• Trip fees
• Deposit retention
• Administrative or scheduling disruption costs

The Company will apply fees consistent with its written policies and in a commercially reasonable manner.

3. Fee Priority & Policy Interpretation

The Company retains reasonable good-faith discretion consistent with this Agreementto interpret and apply its service policies, including determining whether an event constitutes a cancellation, reschedule, no-show, access failure, scheduling disruption, or combination thereof, and to apply the highest applicable single fee unless policies expressly allow cumulative charges.

4. Scheduling Disruption Protection

Client understands that scheduling time reserves labor allocation, travel planning, staffing coordination, and lost opportunity costs. Fees assessed under these policies are intended to compensate for such operational impacts and are not considered penalties.

5. Acceptance by Conduct

By booking, maintaining, modifying, or communicating regarding a scheduled service appointment, the Client acknowledges and agrees that the Company has authority to determine and apply applicable fees under this Agreement, regardless of whether a separate signed acknowledgment has been completed at the time a scheduling event occurs.

6. Good-Faith Discretion

The Company will exercise reasonable, good-faith discretion when determining applicable charges, including consideration of verified emergencies, documented circumstances, and prior scheduling history.

Recurring Service Frequency Pricing & Discount Incentive Policy

PristineCleanCo. offers discounted pricing for recurring routine cleaning services as an incentive for Clients who maintain consistent service frequency. Recurring pricing reflects reduced administrative costs, predictable scheduling, and maintained property condition.

A. Eligibility for Frequency Pricing

Recurring service discounts apply only when:

• The Client completes the required initial service or reset cleaning as determined by the Company; and
• The Client maintains an active recurring service schedule at the agreed frequency (weekly, bi-weekly, or monthly).

Recurring discounted pricing is contingent upon consistent service intervals and maintained property condition.

B. Frequency Maintenance Requirement

Recurring discounts are conditioned upon maintaining the scheduled service frequency. If the Client:

• Skips, postpones, or delays services beyond the scheduled interval;
• Cancels multiple recurring appointments;
• Extends service intervals beyond the agreed frequency; or
• Allows the property condition to deteriorate beyond maintenance level;

the Company reserves the right to:

• Remove the recurring discount;
• Revert pricing to one-time service rates;
• Require a reset or initial cleaning service before recurring pricing may resume;
• Adjust pricing based on actual condition and labor required.

Return Clause

 If service cannot be completed during the originally scheduled visit due to property condition, excessive buildup, access limitations, undisclosed scope, laundry delays, or other client/property-related factors, and the Company must return on a later date to complete services, Client authorizes an additional return trip fee of $50–$100 plus any applicable extended labor, after-hours, or additional service charges.

---

F. Early Termination of Recurring Service; Discount Reconciliation

If the Client elects to discontinue recurring services before completing five (5) consecutive routine cleaning visits following the initial or reset cleaning service, the Client acknowledges that any recurring frequency pricing previously applied was offered conditionally based on the expectation of continued service.

In such cases, the following shall apply:

• Any discounted recurring service pricing applied prior to completion of five (5) consecutive routine cleanings shall be considered provisional and subject to reconciliation.

• The Client agrees that if recurring services are discontinued, cancelled, or fail to proceed for any reason before the fifth completed routine cleaning, the Company is authorized to retroactively adjust prior recurring service invoices to reflect the standard non-discounted one-time service rate applicable at the time services were performed.

• The Client authorizes the Company to charge the payment method on file for the difference between the discounted recurring rate previously charged and the standard service rate that would have applied absent the recurring frequency commitment.

This reconciliation is not a penalty but represents the agreed adjustment necessary to account for the conditional nature of recurring frequency pricing and the operational costs associated with reserving recurring scheduling capacity.

The Company may, at its reasonable good-faith discretion consistent with this Agreement, waive or modify reconciliation requirements in cases of verified emergencies or circumstances deemed reasonable.

D. Non-Applicability to Certain Charges

Recurring frequency discounts apply only to base routine cleaning service pricing and do not apply to:

• Extended labor charges
• Condition-based surcharges
• Restoration-level cleaning
• After-hours services
• Specialty or add-on services
• Cancellation, rescheduling, or administrative fees

E. Company Discretion & Reassessment

The Company retains reasonable good-faith discretion consistent with this Agreement to reassess recurring pricing at any time if property condition, service scope, scheduling reliability, or operational costs materially change.

Repeat Rescheduling & Scheduling Disruption Policy

To ensure fair scheduling and proper labor allocation, the following terms apply to all confirmed appointments:

1. Late Rescheduling Definition
   A late reschedule is defined as any appointment change requested within 48 hours of the scheduled service date or after scheduling resources have been reserved.
2. Separate Occurrence Rule
   Each instance of late rescheduling is treated as a separate scheduling disruption. A rescheduling fee may be applied for each occurrence to compensate for lost labor allocation, administrative time, and reserved scheduling capacity.
3. Failure to Confirm
   Failure to respond to appointment confirmations or reminders does not cancel or release the scheduled appointment. The appointment remains reserved unless formally rescheduled or cancelled by the client. 
4. Repeat Scheduling Changes
   After two late rescheduling occurrences, the company reserves the right to require:

4. Acceptance of Policy
   By booking, maintaining, or modifying a service appointment, the client acknowledges and agrees to these scheduling terms regardless of whether a signed agreement has been completed.

These terms are necessary to protect scheduling integrity and ensure consistent service availability for all clients.

Property Temperature & Safe Working Conditions Clause

Minimum Interior Temperature Requirement

Client agrees that the property must be maintained at a safe and reasonable working temperature prior to the scheduled service time. For safety, equipment performance, and proper cleaning results, the interior temperature of the home must be set to no lower than 69°F (20.5°C) at the time of arrival and throughout the duration of the service.

Failure to meet this requirement will be considered an unprepared property condition.

If Minimum Temperature Is Not Met

If upon arrival the interior temperature is below 69°F:

Pristine Clean Indy LLC reserves the right to:

• Delay the start of service until safe working conditions are achieved
• Charge a Labor Delay Fee for all non-productive waiting time at the standard hourly crew rate or service refusal
• Reschedule the appointment and apply a Same-Day Rescheduling Fee
• Refuse service if conditions are deemed unsafe for staff or equipment

All delay time is billable from the scheduled service start time until work can safely begin.

EXTENDED HOURS — COMPLETE SERVICE POLICY

(Applies when cleaning exceeds the standard allocated service time due to condition level, scope expansion, access limitations, or client requests.)

Extended Hours ensure our teams can complete services thoroughly, safely, and without rushing, while protecting scheduling integrity and service quality.

Return Trip / Extended Service Fee Clause
Client acknowledges that all service estimates and scheduling are based on the property details, accessibility, and condition disclosed prior to service. If additional visits, return trips, emergency scheduling, or multiple service days are required due to excessive buildup, inaccurate or incomplete property information, access delays, utility interruptions, contractor or occupant interference, or the scope of work exceeding the original estimate, additional service fees may apply.

Standard local return trips may incur a fee ranging from $50.00 to $75.00 per additional visit. Larger jobs including but are not limited to: Hot Tub cleaning services, deep cleaning services, post-construction projects, or multi-day jobs may incur additional service fees ranging from $75.00 to $125.00 per additional visit or service day. Long-distance, rural, emergency, or significant routing disruption return trips may incur fees of $125.00 or more depending on travel distance, labor requirements, and scheduling impact.

All applicable return trip and extended service fees will be added to the final invoice and are due in accordance with the payment terms outlined in this Agreement.

Service Estimate Clause

The estimated service price provided is based upon the current visible condition of the property and the associated labor-hour rate required to complete the requested services. Final pricing may fluctuate if the condition of the property differs from the initial assessment, resulting in an adjustment to the applicable labor-hour rate. Additional fees may also apply for excessive buildup, specialty treatments, add-on services, hazardous conditions, or any unforeseen circumstances discovered during the service process. Updated pricing will be communicated accordingly if adjustments become necessary.

Estimated Service Price Basis for Fees Clause

The Estimated Service Price shown on the estimate, quote, proposal, booking confirmation, or work order shall serve as the basis for calculating any cancellation fees, rescheduling fees, lockout fees, late-notice charges, or other fees assessed under this Agreement. The Estimated Service Price refers to the quoted service amount before the application of any holiday surcharges, rush-service fees, add-on services, discounts, promotional pricing, taxes, or other adjustments. Unless otherwise expressly stated, all percentage-based fees and surcharges related to scheduling changes shall be calculated using the Estimated Service Price, regardless of the final invoiced amount.

RESTORATION-LEVEL CLEANING CONDITIONS

Extended hours may apply when a property requires significantly more labor than a maintained home, including but not limited to:

• Thick soap scum, mineral deposits, or hard water staining
• Heavy grease buildup in kitchens
• Layers of dust due to long-term neglect
• Smoke residue on surfaces
• Sticky residue from cleaning product overuse
• Stained grout requiring intensive scrubbing
• Multiple passes needed on floors
• Heavy buildup inside showers and tubs
• Deep scrubbing of neglected sinks and fixtures

POST-CONSTRUCTION / RENOVATION CONDITIONS

Additional time may be required for:

• Construction dust throughout the commercial or residential space 
• Fine drywall dust removal
• Paint splatter removal
• Adhesive residue removal
• Cleaning newly installed surfaces
• Multiple wipe-downs required to remove airborne debris

PET-RELATED CONDITIONS

Extended hours may apply when pet presence significantly increases labor:

• Heavy pet hair embedded in carpets and upholstery
• Pet dander buildup on surfaces
• Litter box area sanitation
• Pet accident cleanup and odor neutralization
• Cleaning pet feeding areas
• Removing fur from vents, baseboards, and corners

TRASH REMOVAL & WASTE HANDLING

(Expanded Scope)

Extended hours apply when trash removal exceeds basic expectations.

This includes:

Standard Removal Tasks:

• Collecting trash from all rooms
• Bagging waste properly
• Transporting trash to exterior bins

Heavy Trash Conditions:

• Large volume household trash accumulation
• Post-event cleanup waste
• Tenant move-out trash removal
• Food waste buildup requiring sanitation
• Removal of packaging materials (boxes, packing supplies)

Excessive Waste Conditions:

• Overflowing trash requiring multiple trips
• Odor-producing waste requiring sanitizing cleaning
• Cleaning areas impacted by trash buildup

NOT INCLUDED:

• Hazardous waste
• Biohazard cleanup
• Furniture disposal
• Hoarding-level remediation

ORGANIZATION & PREPARATION LABOR

Extended hours may be required when homes are not cleaning-ready:

• Clearing clutter from surfaces
• Moving personal belongings to access cleaning areas
• Temporary organizing to complete cleaning
• Resetting homes after events or gatherings
• Folding or staging linens
• Preparing spaces for real estate showings

ACCESS-RELATED LABOR

Extra time may be needed when cleaning requires:

• Moving light furniture
• Using ladders for high dusting
• Cleaning behind appliances
• Accessing tight or obstructed areas
• Removing items blocking cleaning zones

CONDITION-BASED EXTENSIONS

Extended hours often apply when:

• Homes have not been cleaned for extended periods
• Initial deep cleans require restoration work
• Homes experience high occupancy use
• Seasonal buildup exists (winter salt, summer dust)
• Homes preparing for sale or inspections
• Properties recovering from large gatherings

CLIENT REQUEST-BASED EXTENSIONS

Additional time may be applied when clients request:

• Last-minute add-on services
• Extra detailing beyond agreed scope
• Priority cleaning of additional rooms
• Expanded cleaning areas not originally quoted

LOGISTICAL DELAYS IMPACTING TIME

Extended hours may also result from:

• Waiting for client access to property
• Locked areas requiring delayed entry
• Parking restrictions causing long equipment transport times
• Limited water access requiring setup time
• Multiple stair levels increasing labor time

HEALTH & SANITATION CONDITIONS

Extra time may be required for:

• Bodily fluid cleanup (non-biohazard)
• Heavy food residue buildup
• High-touch sanitation needs
• Illness-related disinfecting cleaning
• Mold surface cleaning (non-hazardous)

Commercial Client Authorization, Scheduling, and Deposits

The Client acknowledges that acceptance of the proposal, quote, or service agreement constitutes authorization for Pristine Clean Indy to perform the services outlined therein. Services will not be scheduled until all required agreements, onboarding documents, and approvals have been completed and received by Pristine Clean Indy.

Pristine Clean Indy reserves the right to require an initial deposit for first-time commercial clients, large-scale projects, post-construction cleaning, specialty cleaning services, projects requiring material procurement, or services involving significant labor allocation. Any required deposit shall be due prior to scheduling and commencement of work and will be applied toward the final invoice balance.

Upon scheduling, Pristine Clean Indy may allocate labor, equipment, and resources specifically for the Client's project. As such, deposits may be non-refundable in the event of cancellation, postponement, or project delays caused by the Client, except as otherwise agreed in writing.

The Client agrees to provide timely access to the premises and all work areas necessary to perform the contracted services. Delays, restricted access, active construction, incomplete trades, or changes to the project scope may result in additional charges and/or schedule adjustments.

Payment for completed services shall be due in accordance with the payment terms specified in the proposal, quote, service agreement, or invoice. Failure to make payment when due may result in suspension of future services, assessment of late fees, collection costs, and any other remedies available under applicable law.

COMMERCIAL SERVICES; CONTINUING AGREEMENT; SCOPE VARIANCE; ADDITIONAL LABOR & AUTHORIZATION

Commercial Services Applicability

This Agreement applies to all services performed by Pristine Clean Indy LLC d/b/a Pristine Clean Co. (“Company”), including but not limited to commercial, office, retail, industrial, medical, post-construction, common area, janitorial, specialty cleaning, restoration, and related services. Unless expressly superseded by a separate written agreement signed by the Company, all terms, conditions, policies, authorizations, pricing provisions, labor rates, and fee schedules contained herein shall apply equally to all current and future services provided to Client.

Continuing Master Service Agreement

Client acknowledges that this Agreement constitutes a continuing Master Service Agreement governing all present and future services performed by the Company. Acceptance of any estimate, proposal, quote, work order, invoice, scheduling confirmation, purchase order, email authorization, text authorization, or permitting Company to perform services shall constitute acceptance and reaffirmation of this Agreement. Separate execution of a new agreement shall not be required for each service, project, visit, or future engagement unless expressly agreed to in writing by Company.

Commercial Scope Variance and Unforeseen Conditions

Client acknowledges that commercial projects frequently involve concealed conditions, active operations, occupancy conflicts, contractor interference, restricted access, construction debris, excessive buildup, sanitation concerns, code-compliance requirements, or other unforeseen circumstances that cannot reasonably be identified during the quoting or inspection process.

Accordingly, all estimates, proposals, and quoted pricing are good-faith estimates only and are not fixed-price guarantees unless expressly stated in writing by Company. Final pricing shall be based upon actual conditions, labor, materials, time, and scope encountered during performance.

Authorization for Additional Services and Extended Labor

Client expressly authorizes Company to perform all work reasonably necessary to complete the requested services and to meet Company standards, health and sanitation standards, occupancy requirements, turnover requirements, project deadlines, or commercial cleaning expectations.

Such work may include, without limitation:

• Extended labor hours;

• Additional crew members or technicians;

• Condition-based surcharges;

• Restoration-level cleaning;

• Additional rooms, areas, or surfaces requiring service;

• Additional detailing or sanitation procedures;

• Specialty cleaning methods;

• Multiple service days or return visits;

• Add-on or supplemental services;

• Additional equipment or materials;

• Debris removal and preparation work;

• After-hours labor;

• Emergency labor;

• Coordination with contractors or occupants;

• Any other labor, service, or work reasonably necessary due to actual site conditions or scope variations.

Client authorizes Company to invoice and charge for such services in accordance with this Agreement.

Commercial Variability Acknowledgment

Client understands and agrees that commercial projects are inherently variable in nature and that actual labor requirements may differ from those anticipated at the time of quoting. Client further acknowledges that failure to disclose property conditions, occupancy conditions, active construction, excessive buildup, project delays, or scope requirements shall not relieve Client of responsibility for payment of additional labor, supplemental services, or other charges authorized under this Agreement.

Separate and Non-Duplicative Charges

Client agrees that base service charges, additional service fees, condition-based charges, extended labor charges, after-hours charges, specialty service fees, and return-trip charges compensate Company for separate and distinct services, labor, risks, materials, scheduling impacts, and operational costs. When multiple charges apply, such charges shall not be considered duplicate billing and may be assessed cumulatively where authorized by this Agreement.

Acceptance by Conduct

Client acknowledges that acceptance of completed services, continued access to the Property, use or occupancy of cleaned areas, acceptance of project completion, receipt of the benefit of services, or failure to object during performance constitutes acceptance of the services performed and acknowledgment that such work was authorized under this Agreement.

Client shall not withhold payment or dispute charges on the basis that additional labor, supplemental services, or expanded scope became necessary during performance when such work was reasonably required due to actual conditions encountered or to achieve the requested service objectives.

No Reliance Upon Original Estimate

Client acknowledges that estimates and proposals are based upon information available at the time of quoting and are not warranties of final price or duration. Company reserves the right to adjust pricing, labor, scope, crew size, scheduling, and service requirements based upon actual conditions encountered. Client expressly agrees that the final invoice may exceed the original estimate when additional labor, time, materials, or services are required.

No Waiver

No failure by Company to enforce any provision of this Agreement on one occasion shall constitute a waiver of Company’s right to enforce the same or any other provision in future transactions. Any accommodation, courtesy adjustment, or discretionary waiver granted by Company shall not establish a precedent or continuing obligation.

Confidentiality of Company Information

Client acknowledges that, in the course of establishing or maintaining services, Pristine Clean Indy LLC may provide certain business documents and information, including but not limited to Certificates of Insurance (COIs), W-9 forms, business licenses, tax identification information, employee information, operational procedures, pricing, policies, and other proprietary or confidential business records ("Confidential Information").

Client agrees to maintain the confidentiality of all Confidential Information received from Pristine Clean Indy LLC and shall not disclose, distribute, reproduce, publish, share, or otherwise make such information available to any third party except as required by law or as necessary for the direct administration of the services provided under this Agreement. Client shall use such Confidential Information solely for purposes related to the performance and administration of the parties' business relationship.

Any unauthorized disclosure or misuse of Confidential Information shall constitute a material breach of this Agreement and may subject the Client to legal and equitable remedies available to Pristine Clean Indy LLC, including injunctive relief and recovery of damages.

The obligations contained in this section shall survive the termination or expiration of the service relationship.

Controlling Agreement; Superseding Effect

This Agreement, together with any Booking Confirmation, estimate, proposal, invoice, or approved addenda, constitutes the complete and exclusive agreement between Company and Client regarding the services provided. This Agreement supersedes and replaces all prior or contemporaneous oral statements, representations, understandings, negotiations, emails, text messages, purchase orders, vendor requirements, subcontractor agreements, or other documents to the extent they conflict with the terms of this Agreement.

In the event of any inconsistency between this Agreement and any client-generated terms, vendor agreements, work orders, purchase orders, subcontractor agreements, or project requirements, the terms of this Agreement shall control unless Company expressly agrees otherwise in a separate written document signed by an authorized representative of Company.

No course of dealing, industry custom, oral statement, or unilateral document issued by Client shall modify or override the provisions of this Agreement.

SIGNATURE ACKNOWLEDGMENT, AUTHORIZATION & BINDING EFFECT

By signing below, clicking “I Agree,” submitting payment, booking services, authorizing scheduling, or otherwise permitting Pristine Clean Indy LLC d/b/a Pristine Clean Co.  (“PristineCleanCo.” or “Company”)to perform services, Client expressly acknowledges, represents, and agrees as follows:

1. Full Review & Understanding. Client confirms that they have received, reviewed, and fully understand this Service Agreement, including all Terms & Conditions, Policies, Liability Waivers, pricing structures, fee schedules, and all incorporated Exhibits (including any STR, specialty service, linen rental, or waiver addenda).
2. Opportunity to Ask Questions. Client acknowledges having had a reasonable opportunity to ask questions, seek clarification, or request modifications prior to execution and affirms that no unanswered questions remain.
3. Authority to Bind. Client represents and warrants that they are the legal property owner, authorized tenant, property manager, or otherwise have full legal authority to authorize services at the service address and to bind all responsible parties to this Agreement.
4. Affirmative Authorization to Charge. Client expressly authorizes PristineCleanCo. to store and charge the payment method on file in accordance with this Agreement, including for deposits, services performed, additional services, extended labor, condition-based charges, after-hours work, guest-related delays, cancellations, fees, losses, damages, and post-service adjustments as permitted herein.
5. Acknowledgment of Service Standards.The Client acknowledges that services are performed in accordance with PristineCleanCo’s established service standards and applicable scope of work, and that results may vary based on property condition, access, and prior maintenance.
6. Acceptance of Risk Allocation & Limitations. Client knowingly accepts the risk allocations, limitations of liability, waivers, disclaimers, and responsibility assignments set forth in this Agreement as material and essential terms of the service relationship. 
7. No Reliance on Oral Statements. Client affirms that they are not relying on any verbal statements, representations, promises, or understandings not expressly set forth in this written Agreement and its incorporated Exhibits.
8. Estimated Pricing & Service Duration. Quoted prices and service durations are estimates only and do not constitute a fixed or guaranteed rate. Final charges are calculated based on actual service time and the condition of the property at completion. If the property requires labor beyond the estimated duration due to condition, neglect, or unreported factors, additional labor charges will apply.
9. Electronic Signature & Conduct Acceptance. Client agrees that this Agreement may be executed electronically and that electronic signature, payment submission, booking confirmation, continued scheduling, or allowing service to proceed constitutes valid acceptance with the same legal force as a handwritten signature.
10. Binding & Enforceable Agreement. Client agrees that this Agreement is binding, enforceable, and effective upon execution or acceptance by conduct, and that it governs all current and future services unless superseded in writing by PristineCleanCo.